Frequently Asked Questions
Answers to common questionsWhy can't I see everything in my account?
Why is does my account look different than others on my team?
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Updated 2 years ago
How to contact Support
How can I get help or contact the support team?
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Updated 2 years ago
Why should I upgrade to a Pro or Team account?
Why should I upgrade from a free to a paid account?
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Updated 2 years ago
How can I upgrade or change my account?
How to upgrade, edit, or change your Free, Pro, or Team account.
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Updated 2 years ago
Why is pricing linked to the number of contacts?
Why isn't Storyline's pricing unlimited?
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Updated 2 years ago
Signing in to your account
Need help logging in or reset your password?
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Updated 3 years ago
What is Storyline?
Storyline is a platform to easily gather and make use of human behavioral information.
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Updated 2 years ago
How does Storyline's pricing work?
Why isn't Storyline's pricing unlimited?
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Updated 3 years ago
Links to Storyline Mobile App
Send links to Storyline's mobile application for iOS or Android
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Updated 3 years ago
Trial account sending limits
Understanding sending limits during your trial period.
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Updated 2 years ago
Are Storyline consents, contracts, and agreements legally binding?
Storyline digital signatures
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Updated 3 years ago
Payments and processing fees?
How do credit processing fees work with my paid programs and subscriptions?
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Updated 2 years ago
How can I issue a refund?
How to refund a payment or subscription.
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Updated 3 years ago